Terms of us and privacy policy

Terms and COnditions & Privacy policy

Terms of Use & Privacy Policy

The following sets out the terms and conditions (which we refer to as the ‘’Terms’’ below) that you and WeSwitchYou.com (which we refer to as ‘’us’’ in these Terms) agree to be legally bound by in connection with the Services or when you are visiting the Website.

Definitions

Privacy Policy

means the document which sets out the terms and conditions relating to how we look after your personal information and which can be found in our Privacy Policy at clause 14.

Service

means the provision of an independent online service that manages the products or services you receive from third party suppliers and switches the supplier of such product or service in line with your specifications and our determination of the best deal for you.

Terms

means the terms of use

Website

means www.weswitchyou.com

“Writing” includes emails

When we use the words “words” or “written” in these Terms, this includes emails.

Please read these Terms carefully before you ask us to provide the Services to you. These Terms tell you who we are, how we will provide the Services to you, how you and we may change or end the legally binding contract between us, what to do if there is a problem and other important information, including how the Terms may be automatically renewed.

WeStwitchYou.com

means WeSwitchYou.com which is a private limited company incorporated in England and Wales with company registration number 11247300.

WeSwitchYou.com want the Terms and the Privacy Terms (referred to below) to be as easy to understand, so if there is anything that you do not understand or if you think there is a mistake in the Terms, please do not hesitate to contact us.

About us

Weswitchyou.com is a website and host advertiser which provide energy supplier auto switching services.

We provide a service which enables you to automatically switch energy tariffs. Switching requirements can also customised so you are only switched when certain conditions you set are met. We also provide energy related products and services, as well as product information from the providers on our panel.

We do not provide financial or other advice in relation to the products or services compared.

Why you should read these Terms

We want the following Terms and the Privacy Terms (which we refer to below) to be as easy to understand as possible so if there is anything you do not understand or if you think there is a mistake in the Terms, please contact us.

How to contact us

You can contact us by emailing us at support@weswitchyou.com

Our Contract with You

By visiting the Website and / or submitting your details via the Website and clicking the acceptance button on the Website in connection with the Service you agree to be bound by and to act in accordance with these Terms and the Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you are not permitted to access and use the Service and you should cease such access and / or use immediately and we may take any action to prevent your access and / or use.

Appointment of WeSwitchYou.com

The Service

By completing the relevant forms on the Website you are appointing WeSwitchYou.com to provide you with the Service for the period of service (usually 12 (twelve) months) you agreed when you appointed WeSwitchYou.com.

Automatic Renewal

Unless you terminate the provision of the Services, which you have a right to do (see clause 18), then the Terms will automatically renew at the end of the period of service you agreed when you appointed WeSwitchYou.com. At the time of renewal you will be charged for the upcoming period of service as clause 13 sets out.

Acting as Your Agent

To allow us to provide the Service you appoint us as your agent and this means that WeSwitchYou.com is permitted to act on your behalf to create legal relationships with third parties or access information held with by third parties regarding your affairs.

As your agent in connection with the Services we will have the following powers:

(a) to select an energy provider for you;
(b) to apply to suppliers for services in your name (including telephoning them on your behalf);
(c) to access information about you which is held by third parties; and
(d) any other powers that we may reasonably require in order to provide the Services.

Your appointment of WeSwitchYou.com to provide the Service and to act as your agent will continue until it ends in accordance with these Terms.

Our Service

How we will provide the Services

We will tell you at the time you apply for the Services when and how you can end the contract.

We will supply the Services to you until the Services are completed or the subscription expires (if applicable) or you end the contract as described in these Terms or we end the contract by written notice to you as described in these Terms.

Assessment

We will carry out regular assessments of suppliers in the energy market to determine the products or services which are the most suitable for you in relation to the information you supply us about your needs and preferences.

Switch

When appropriate, from time to time, we will switch the product or service that you receive to one which we determine to be the most suitable for you as determined by the assessment described above.

We will inform you of any decision we make to switch by email or another agreed method of communication. At the same time, we will give you our reasons for making the switch and the details of the switch.

We attempt to include all available offers and analyse the market in finding the most suitable offer for you. However, we cannot guarantee that offers may exist that we have been unable to identify, for example, without limitation, those not advertised or not made widely available to the public.

Where an offer has been withdrawn by the supplier due to reasons beyond our control, we will switch you to the next best available deal. When we are made aware, or come to realise that a switch has been unsuccessful, we will notify you of it and switch you to the best available deal we can find at that time.

Cooling-off

You will be able to cancel any switch that we make on your behalf as part of the Service within the relevant cooling-off period by contacting the relevant supplier. As part of the Service we will notify you of how you can contact the supplier we have switched you to.

What we do not do

The Service does not include:

any payments you must make to third party suppliers;
sending any messages on your behalf to third party suppliers, except as may be required to apply for products and services, or the receipt and notification to you of any messages received from third party suppliers; or
acting as your energy supplier.

We only sell to the UK

Our Website is solely for the promotion of our services in the UK. This means that we do not accept any application for our services from addresses outside of the UK.

No Fees or Commission from Suppliers

We do not receive any form of fee, commission or incentive of any kind from any supplier in connection with our Service.

Responsibility for Third Parties

We are not responsible for the acts or omissions of any third party, including without limitation, the acts or omissions of energy suppliers.

Your Responsibility

Suitability

Whilst our Service is tailored to individual preferences and circumstances and our decisions are made according to the details provided to us by you or by third parties it remains your responsibility to ensure suitability, adequacy and appropriateness of the product or service that is chosen for you.

If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service chosen through this Service, you should seek independent professional advice.

Contracts with Third Parties

By submitting your details to us, you will be making offers to obtain the relevant products or services from third parties that we select on your behalf that depending on their terms and conditions may be accepted or rejected. The contract for the product or service will only be concluded once your offer has been accepted. You will receive confirmation when your offer has been accepted.

If you obtain any product or service through our Service you will be contracting with a third party who will be providing that product or service to you on their own terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions.

You agree not to apply independently to any energy provider while using our Service.

If you decide to cancel a choice we have made it is your responsibility to contact the supplier and request the cancellation. You must also inform us of your decision.

Accuracy and Use of Information

You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts.

Before you obtain any product or service from a third party, you must check all of the information, content, material or data held by the third party about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information, content, material or data held by the third party about you before you obtain any product or service. Failure to do so could invalidate the product or service provided by the third party.

You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other person’s details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.

Passwords etc.

You may complete a registration process as part of your use of this Website and our Service which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone.

Availability of Service & Website

We aim to provide uninterrupted access to the Website and Service but we give no warranty as to the uninterrupted availability. We reserve the right to suspend, restrict or terminate your access to the Website and our Service at any time.

We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on this Website and without notice from time to time.

Submission & Use of Information

By submitting information, data, passwords, usernames, PINs, other log-in information, materials and other content to us through the Services, you are licensing that content to us for the purpose of providing the Services.

We may use and store the information that you provide us above in accordance with these Terms and our Privacy Policy

You confirm that you are entitled to submit it to us for use in connection with these Terms, without any obligation by us to pay any fees or be subject to any restrictions or limitations.

When you use the Services, you will be directly connected to the website for the third party you have identified. We will submit information including usernames and passwords that you provide to log into the Website. You hereby authorise and permit us to use and store information submitted by you to accomplish the foregoing and to configure the Services so that it is compatible with the third party sites for which you submit your information.

Permitted use

You are only permitted to access and use the Website and Service for your personal, non-commercial purposes, meaning the Website may only be accessed and used directly by a private individual or by a business to seek a product or service directly for that individual or business and on their own behalf. Access to and use of the Website and our Service other than for your personal, non-commercial purposes is strictly prohibited.

You are not permitted to use the Website or our Service:

in any unlawful, fraudulent or commercial manner;
to harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person’s privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us;
to create, check, confirm, update, modify or amend your own or another person’s databases, records or directories;
to tamper with, modify, reverse engineer or amend any part of this Website;
in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as is reasonably determined by us;
using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system;
you may operate a link to the Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to immediately remove any link to this Website at any time and we may withdraw any linking permission at any time.

Intellectual property rights

The copyright in the information, content, material or data displayed on this Website or contained in our Services belongs to us or our licensors. You may temporarily print, copy, download or store extracts of information, content, material or data displayed on this Website for your own personal use, subject to the following conditions:

it may not be used for any commercial purposes and may not be commercially exploited, published, distributed, extracted, re-utilised or reproduced without our prior written consent;
you may not use any automated software, process, program or system, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system;
it may not be sold or transferred to any third party;
the copy must retain any copyright or other intellectual property notices contained in the original material;
images displayed on this Website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s);
no logos, trademarks or service marks displayed on this Website may be printed or downloaded, except as part of the text of which they form part;
you must not modify the paper or digital copies of such information, content, material or data;
it may not be excerpted, utilised, used, reproduced, published, reformatted and/or displayed on any other website without our prior written consent;
the status of us and our licensors as the authors of such information, content, material or data must be acknowledged;
all intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and our Service (including information, content, material or data displayed on it or relayed through the Service) belong to us or our licensors and all such rights are reserved.

Except as set out elsewhere in these Terms, none of the intellectual property rights belonging to us or our licensors in and relating to the Website our Service (including information, content, material or data displayed on it) may be used, copied, modified, published, extracted, utilised, transmitted, displayed, sold, excerpted, reverse engineered, made available, reproduced, reformatted or distributed by you without our prior written consent.

Limitation of WeSwitchYou.com’s Liability to You

You should read the following terms very carefully as they set out our liability to you.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for our fraud, or excludes or limits our mandatory duties or liability under English law.

Validity

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms and the validity and enforceability of the remaining provisions of these Terms shall not be affected.

No guarantee of data

We are not able to guarantee that the data, material and information we use to provide the Service is accurate or that there are no errors or omissions in the data, material and information.

We do not monitor, verify or endorse data, material and information submitted or provided by third parties, which is used to provide our Service and you should be aware that such information may be inaccurate, incomplete or out of date. We are not responsible for any data, material or information used to provide our Service, which has been provided by third parties.

Liability for Website

We do not give any warranty that the Website or our Service is free from viruses or anything else, which may have a harmful effect on any technology. We are not responsible for any losses or damages arising from an inability to access the Website or our Service, from any use of the Website or from reliance on the data transmitted using the Website where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.

Losses caused by a third party

We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions applying to any contract entered into by you (even where we have acted as your agent) with any third party in relation to any product or service or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions.

We are not liable for business losses

If you use the Services for any commercial or business purposes we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Delay

No failure or delay by us in exercising any right under these Terms will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

What to do if you are not happy

Our aim is to provide you with an excellent service at all times. If you are unhappy with our service for any reason, please contact our Customer Services Team by emailing: support@weswitchyou.com

We will aim to resolve your complaint within 48 hours. If we are not able to do so, we will provide you with an acknowledgement. After we have had an opportunity to investigate your concerns, we will issue you with a final response.

Payment & Automatic Renewal Payment

When you must pay and how you must pay

We accept payment as set out on our Website and payment must be made at the time of your application for the Services at the price specified on the Website.

Automatic Renewal Payment

If the Services automatically renew then we will charge you the price as stated on the Website on the date of the automatic renewal for the upcoming period of service. All terms set in out in these Terms, including your rights and the obligations you owe to us, will continue in force.

Prices Include VAT

All prices stated on the Website include VAT unless expressly stated otherwise.

We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we supply the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

We take the privacy of our customers and the protection of their information seriously. You can be assured any information you provide to us will be used strictly in accordance with the terms laid out in this Privacy Policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We process information about you in line with our Privacy Policy. By using the Website, you agree to the way in which we process and deal with your personal information. We may disclose your personal information or access your account if required to do so by law, any court, the Financial Conduct Authority, or any other applicable regulatory, compliance, Governmental or law enforcement agency.

We will use the personal information you provide to us:

to supply the Services to you;
to process your payment for the Services; and
if you agree to this during the order process, to inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

Collecting Your Information

This Privacy Policy forms part of our Terms. Once you have provided your personal details on this website you will be deemed to have read and accepted this Privacy Policy.

WeSwitchYou.com complies with all applicable UK Data Protection legislation currently in force.

This Privacy Policy sets out the policy in relation to how any personal information collected from you through your use of this website or about you from third parties is used.

Information you give us

In order to process an energy switch, we collect your name, address and may collect payment details and other details (including your energy usage, related information and your preferences in respect of energy supply) to process the switch. We also collect your email address and phone number.

These details allow us and your new supplier to contact you about the switch and any other information which we believe may interest you.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. Including, without limitation, if you have requested to switch suppliers, we will use your personal information to process that switch. This will include passing your information to the new supplier;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so; and
as part of our efforts to keep our site safe and secure.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive).

We monitor traffic patterns and site usage. Under the Data Protection Act 1998 (the Act) we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If WeSwitchYou.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our agreements; or to protect the rights, property, or safety of WeSwitchYou.com, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on a secure network. Any payment transactions are subject to the PayPal Privacy Policy

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@weswitchyou.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

You can contact us to ask whether we are keeping personal data about you, by sending an email to support@weswitchyou.com. Upon request, we will provide you with a readable copy of data which we hold about you. If you ask us to delete, correct or amend that personal data we will do so within a reasonable time.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@weswitchyou.com

Your consent

By disclosing your personal information to us you consent to the collection, storage and processing of your personal information in the manner set out in this Privacy Policy.

A cookie is text file which is stored on your computer and is sent by a web server to a web browser, which enables the server to collect information back from the browser. This enables us to identify if you have visited us before.

How do we use cookies?

We collect information about your preferences in relation to this site by analysing site traffic, which includes the use of cookies.

We use cookies to help us analyse traffic on our site and customer behaviour. Cookies may also be used by our partners to traffic patterns.

During the course of any visit to our website, the pages you see, along with a cookie, are downloaded to your computer. Any information that is supplied by cookies can help us to provide you with a better service and assists us in analysing the profile of our visitors.

Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, their preferences or their financial activity.

Your User Information & Password

Please let us know if any of your user details change, particularly your email address and mobile phone number. If you do not do this, we will not be able to deliver any alerts to you. We will send all further alerts to the new address provided.

By providing us with your e-mail address, you agree to receive all required notices electronically, to that e-mail address.

You agree and understand that you are responsible for maintaining the confidentiality of your password which, together with your user name, allows you to access the Service. If you become aware of any unauthorised use of your user information, you agree to notify us immediately in accordance with these Terms.

Use of third party websites

You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites.

Any links to third party websites are provided for your interest and convenience only. Without limiting our responsibility to provide you with the Service which is set out in these Terms, we do not endorse, recommend or accept responsibility for such third parties, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise).

Your use of any third party website will be governed by the terms and conditions of use and privacy policy applicable to that website. Such terms and conditions of use and privacy policy will be different from these Terms and our Privacy Policy. It is your responsibility to ensure that you understand and agree with the terms and conditions of use and privacy policy of any third party website before using that website.

We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions of use or the privacy policy applying to any third party website or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions of use and/or privacy policy.

Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used this Website do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance.

You act or refrain from acting on any third party’s views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.

Miscellaneous

Validity

Entire Terms

These Terms and the Privacy Policy, together with the acts of our duly authorised agents and statements on our website regarding the benefits of the service, constitute the extent of the agreement between you and us relating to your access to and use of the Website and our Service, and supersedes prior Terms.

Delay

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms to another organisation, provided that this would not materially impact the Service.

You cannot transfer your rights to someone else

This contract is personal to you and you cannot transfer it to another person.

Nobody else has any rights under these Terms

These Terms are a legally binding agreement between you and us. No other person shall have any rights to enforce any of the provisions set out in these Terms.

Your rights to end the contract

You can always end your contract with us

Your rights when you end these Terms will depend on the Service you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or mis-described you may have a legal right to end the contract or to get the service re-performed or to get some or all of your money back;
If you want to end the contract because of something that we have done or told you we are going to do, see below;
If you have changed your mind about the service, see below; and
In all other cases (if we are not at fault and there is no right to change your mind), see below.

Ending the contract because of something that we have done or told you we are going to do

If you are ending these Terms for the reasons set out below, the legally binding agreement we have will end immediately and we will refund you in full for any services which have not been provided and you may be entitled to compensation. The reasons are:

we have told you about an upcoming change to the services or these Terms which you do not agree to;
we have told you about an error in the price or description of the Services you have applied for and you do not wish to proceed;
there is a risk that our ability to supply the Services you have contracted for may not be available to you for events outside of our control;
we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or
you have a legal right to end the contract because of something that we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products and service bought online you have a legal right to change your mind within 14 days and receive a refund.

Loss of Right to Change Your Mind

In these Terms you request us to provide you with immediate performance of the Services (as soon as we have accepted you as a customer) at the time of entering into these Terms and on each renewal for the Services. This means, in each case that you will lose your right to change your mind referred to above in respect of the Services. You expressly acknowledge this loss of right to change your mind in accepting these Terms.

Ending the contract where we are not at fault and there is no right to change your mind

If you do not have any other rights to end the legally binding agreement between us, you can still contact us before it is completed and tell us you want to end it, but we may deduct from any refund due to you a sum of money to compensate us for you ending the legally binding agreement between us. This compensation will be equal to £10 (ten pounds).

The legally binding agreement between us will not end until three months after the day on which you contact us. We will refund any advance payment you have made for services which will not be provided to you. For example, if you tell us you want to end the contract on 2 January we will continue to supply you with services until 1 April and will refund any sums you have paid in advance for the supply of services after 1 April.

How to end the agreement with us

Tell us you want to end the agreement

To end the legally binding agreement with us, please let us know by doing one of the following:

Email us at support@weswitchyou.com. Please provide your name, home address, details of the service you have bought from us and, where available your phone number and email address.

How we will refund you

We will refund you the price you paid for the Services by the method used for payment. However, we may make deductions from the refund as described above.

When will your refund be made

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

Our Rights to End the Agreement

We may end the legally binding agreement between us if you break it. We may end the agreement for the provision of the Service at any time by writing to you if:

You do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due; or
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

Modification

The amended Terms will be effective from the date they are posted on the Website. We will notify our customers of changes in these Terms which may be amended from time to time and should be checked by visiting the Website.

Governing law

These Terms and your access to and use of this Website shall be governed by and interpreted in accordance with English law.

Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms and your access to and use of this Website (including any claims or disputes).